Aerotel Singapore Changi – FAQs
Q: Where is Aerotel located?
A: Aerotel Singapore is located airside inside the Departure Transit Hall at Singapore Changi Airport. It is within the secure transit area after immigration.
Q: Can I stay at Aerotel without clearing immigration?
A: Yes. If you are travelling with hand carry luggage only, you can proceed directly to the hotel without clearing immigration or customs.
Q: What if I have checked-in luggage?
A: Your luggage must be tagged through from your origin to your final destination. If it is checked through, you do not need to collect it in Singapore.
Q: What should I do if my luggage is tagged to Singapore?
A: You can proceed to the hotel first and check in. After your stay, clear immigration, go to your arrival terminal, and visit the Lost & Found counter. Present your passport and luggage tag to collect your baggage.
Q: Can I check the status of my luggage while staying at the hotel?
A: Yes. Visit the airport information counter with your boarding pass to get the Lost & Found contact details. You can check your luggage status approximately 2–3 hours after arrival.
Q: Can I re-enter the transit area after collecting my luggage?
A: Yes, but only if your airline allows early check-in. You must re-check your luggage and obtain your onward boarding pass to re-enter the transit area.
Q: Can I access Aerotel if I exit the airport?
A: No. Once you clear immigration and enter landside, you cannot access the hotel unless you check in again for your next flight and re-enter the transit area.
Q: What is the recommended process for transit passengers?
A: Travel with carry-on luggage only or ensure your baggage is tagged through to your final destination, and proceed directly to the hotel upon arrival.
Q: Is Aerotel suitable for short stays or layovers?
A: Yes. Aerotel is designed for transit passengers and offers flexible hourly stays, making it ideal for rest during layovers.
Q: Do I need a visa to stay at Aerotel?
A: No visa is required if you remain within the transit area and do not clear immigration.
Q: Can I leave the airport during my layover?
A: Yes, but you will need to clear immigration and may require a visa depending on your nationality. You must also complete airline check-in again to re-enter the transit area.
Q: What is the cancellation policy?
A: Cancellations or amendments can be made up to 24 hours prior to the scheduled check-in time.
Q: What happens in case of a no-show or late cancellation?
A: If the guest does not arrive or cancels within 24 hours of check-in, it will be treated as a no-show or late cancellation, and the full booking amount will be charged.
Q: Can I extend my stay at the hotel?
A: Yes, extensions are subject to availability and can be arranged directly with the hotel at the time of your stay.
Q: Are meals available at the hotel?
A: Yes, à la carte meals are available 24 hours a day. In-room dining services are also available and will be charged accordingly.
Q: Is in-room dining available?
A: Yes, guests can enjoy in-room dining services at any time during their stay.
Q: What is the child policy at the hotel?
A: Complimentary stay is only applicable for children below 2 years old at the time of check-in.
Q: Are additional guests allowed in the room?
A: Yes, additional guests are allowed and will be charged based on the age category (children or adults).
Q: What age is considered a child and an adult?
A: Children are defined as guests between 2 to 11 years old, while guests aged 12 years and above are considered adults.
Q: Do hotel guests have access to leisure facilities?
A: Yes, in-house guests enjoy complimentary access to the swimming pool and gym facilities during their stay.
Q: What are the operating hours of the swimming pool and gym?
A: The swimming pool and gym are open daily from 10:00 AM to 10:00 PM.