Changi Airport Meet and Greet Services – FAQs
Q: What is the Meet & Greet service?
A: Meet & Greet is a personalised concierge service that assists and escorts travellers through airport procedures during Arrival, Departure, and Transit at Changi Airport, ensuring a smooth and hassle-free experience.
Q: How do I make a booking?
A: Bookings should be made at least 48 hours prior to the scheduled service time. You will need to provide passenger details, number of guests, and flight information. For terminal selection, you may indicate Terminal in the notes section, as the concierge will monitor your flight and proceed to the correct terminal.
Q: What is the difference between Deluxe and Classic services?
| Feature | Deluxe (VIP Service) | Classic (Families/ Groups) |
|---|---|---|
| Service Type | Private, dedicated concierge | Shared concierge (may assist multiple guests on same flight) |
| Availability | Arrival, Departure & Transit | Arrival only |
| Assistance Level | Full assistance through all airport procedures | Basic guidance through procedures |
| Baggage Assistance | Included (handled by concierge using trolley) | Not included |
| Personalisation | High – tailored one-to-one service | Limited – non-exclusive service |
| Add-on Services | Available (on request) | Not available |
Q: Can I skip queues with this service?
A: No, fast-track or priority lanes are not included. However, the concierge ensures a smooth and efficient process by guiding you through all required procedures.
Q: Will the concierge assist with baggage?
A: Baggage assistance is included in the Deluxe service, where the concierge helps manage luggage using a trolley. The Classic service does not include baggage assistance.
Q: Are tips or gratuities required?
A: No, tipping is not mandatory and is entirely at your discretion.
Q: Can I book on behalf of someone else?
A: Yes, you can make a booking for another traveller by providing their details during the reservation process.
Q: Do I need to carry any documents for verification?
A: It is not mandatory, but you may keep a copy of your booking confirmation (digital or printed) for reference if required.
Q: How will I identify the concierge?
A: For Arrival and Transit, the concierge will meet you at the arrival gate holding a sign with your name. For Departure, the concierge will meet you at the designated drop-off point.
Q: What is the service itinerary?
A: For Arrival, the concierge meets you at the gate, escorts you through immigration, assists at baggage claim, and guides you to your pickup point.
For Departure, the concierge meets you at the drop-off area, assists with check-in and baggage, escorts you to immigration, and guides you to the lounge or boarding gate.
Q: Can you assist children, elderly, or passengers with special needs?
A: Yes, special assistance can be arranged. Please mention your requirements at the time of booking. For unaccompanied minors, arrangements should be made directly with the airline.
Q: Is wheelchair assistance available?
A: Yes, wheelchair assistance can be arranged upon request if informed in advance during booking.
Q: How early should I book the service?
A: All bookings must be made at least 48 hours in advance.
Q: What happens if my flight is delayed?
A: No action is required. The concierge will monitor your flight and adjust the service timing accordingly.
Q: What is the cancellation policy?
A: Cancellations made within 48 hours of the scheduled service may incur full charges. Bookings are generally non-refundable, and any refund requests are reviewed on a case-by-case basis.
Q: What if my flight is cancelled?
A: In case of flight cancellation, changes can be requested and will be handled on a case-by-case basis.